Background and purpose: Satisfaction of caregivers of hospitalized patients is one of the pillars of good quality in patient care. Providing appropriate trainings on this issue could lead to improvements in patient recovery. The present study was conducted to investigate the effects of a training program on satisfaction of caregivers of patients who had Coronary Artery Bypass Grafting.
Materials and methods: An interventional study was done in 69 caregivers of hospitalized patients in intensive care unit in Sari Fatemeh Zahra Hospital. The samples were randomly allocated into intervention and control groups. In the intervention group, the caregivers of the hospitalized patients alongside routine information received training starting one day before their patient’s surgery until 24 hr before discharge. The Family Satisfaction in the Intensive Care Unit (FSICU) was administered to measure the satisfaction of caregivers in both groups, 24 hr before discharge. Data were analyzed using Mann-Whitney, Independent t-test, and Chi-square.
Results: Compared to the control group, a significant difference was found between the mean score for satisfaction in intervention group after the training program (58.3±11.56 vs. 81.28±6.08), (P<0.001). Caregivers reported highest level of satisfaction with medical personnel performance and the lowest with making decisions about patients.
Conclusion: According to the findings, nurses can increase caregivers’ satisfaction from nursing care by providing them with training programs and improve patient care after heart surgery.

Keywords: satisfaction, caregivers, intensive care unit, training, coronary artery bypass graft

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