Journal of Mazandaran University of Medical Sciences
مجله دانشگاه علوم پزشکی مازندران
J Mazandaran Univ Med Sci
Medical Sciences
http://jmums.mazums.ac.ir
1
admin
1735-9260
1735-9279
fa
jalali
1401
12
1
gregorian
2023
3
1
32
218
online
1
fulltext
fa
رابطه مهارتهای ارتباطی پرستاران با خشونت علیه آنان در بخشهای اورژانس مراکز آموزشی درمانی دانشگاه علوم پزشکی مازندران
Relationship between Nurses’ Communication Skills and the Violence They Experience in Emergency Departments Affilated with Mazandaran University of Medical Sciences
طب اورژانس
Emergency Medicine
گزارش کوتاه
Brief Report
<span style="font-size:12px;"><span style="line-height: 2;"><span style="direction: rtl;"><span style="unicode-bidi: embed;"><span new="" roman="" times=""><span lang="FA"><span b="" koodak=""><span style="color: black;"><span style="letter-spacing: -0.1pt;">سابقه</span></span></span></span><span lang="AR-SA"><span b="" koodak=""><span style="color: black;"><span style="letter-spacing: -0.1pt;"> و هدف:</span></span></span></span> <span lang="AR-SA"><span b="" zar="">خشونت علیه پرستاران یک مشکل جهانی و رو به رشد در تمامی کشورها و از جمله ایران می</span></span><span lang="AR-SA"><span b="" zar=""><span style="color: black;"></span></span></span><span lang="AR-SA"><span b="" zar="">باشد. با توجه به اهمیت این موضوع، مطالعه حاضر با هدف تعیین رابطه مهارت</span></span><span lang="AR-SA"><span b="" zar=""><span style="color: black;"></span></span></span><span lang="AR-SA"><span b="" zar="">های ارتباطی پرستاران با خشونت علیه آنان، در بخش</span></span><span lang="AR-SA"><span b="" zar=""><span style="color: black;"></span></span></span><span lang="AR-SA"><span b="" zar="">های اورژانس مراکز آموزشی درمانی دانشگاه علوم پزشکی مازندران طراحی و اجرا گردید.</span></span><span lang="FA"><span b="" zar=""><span style="color:#0e101a"></span></span></span></span></span></span><br>
<span style="direction: rtl;"><span style="unicode-bidi: embed;"><span new="" roman="" times=""><span lang="AR-SA"><span b="" koodak=""><span style="color: black;"><span style="letter-spacing: -0.1pt;">مواد و روش</span></span></span></span><span lang="FA"><span b="" zar=""><span style="color: black;"><span style="letter-spacing: -0.1pt;"></span></span></span></span><span lang="AR-SA"><span b="" koodak=""><span style="color: black;"><span style="letter-spacing: -0.1pt;">ها:</span></span></span></span> <span lang="AR-SA"><span b="" zar=""><span style="color: black;"><span style="letter-spacing: -0.2pt;">این مطالعه توصیفی- تحلیلی، بر روی 224 پرستار شاغل در اورژانس مراکز آموزشی درمانی دانشگاه </span></span></span></span><span lang="AR-SA"><span b="" zar=""><span style="color: black;">علوم پزشکی مازندران در سال 1398 انجام گرفت. روش نمونه</span></span></span><span lang="AR-SA"><span b="" zar=""><span style="color: black;"></span></span></span><span lang="AR-SA"><span b="" zar=""><span style="color: black;">گیری با توجه به محدود بودن تعداد پرستاران به صورت سرشماری بود. جهت ارزیابی فراوانی خشونت از پرسشنامه تعدیل یافته سازمان جهانی بهداشت استفاده شد و سنجش مهارت</span></span></span><span lang="AR-SA"><span b="" zar=""><span style="color: black;"></span></span></span><span lang="AR-SA"><span b="" zar=""><span style="color: black;">های ارتباطی پرستاران توسط پرسشنامه بارتون جی(</span></span></span><span dir="LTR"><span style="color: black;">Burton G.E</span></span><span lang="AR-SA"><span b="" zar=""><span style="color: black;">) انجام شد. داده</span></span></span><span lang="AR-SA"><span b="" zar=""><span style="color: black;"></span></span></span><span lang="AR-SA"><span b="" zar=""><span style="color: black;">ها با استفاده از نرم</span></span></span><span lang="AR-SA"><span b="" zar=""><span style="color: black;"></span></span></span><span lang="AR-SA"><span b="" zar=""><span style="color: black;">افزار </span></span></span><span dir="LTR"><span style="color: black;">SPSS</span></span><span lang="FA"><span b="" zar=""><span style="color: black;"> نسخه 25 تجزیه و تحلیل گردید.</span></span></span><span lang="FA"><span b="" zar=""><span style="color:black"></span></span></span></span></span></span><br>
<span style="direction: rtl;"><span style="unicode-bidi: embed;"><span new="" roman="" times=""><span lang="AR-SA"><span b="" koodak=""><span style="color: black;"><span style="letter-spacing: -0.2pt;">یافته</span></span></span></span><span lang="FA"><span b="" zar=""><span style="color: black;"><span style="letter-spacing: -0.2pt;"></span></span></span></span><span lang="AR-SA"><span b="" koodak=""><span style="color: black;"><span style="letter-spacing: -0.2pt;">ها:</span></span></span></span> <span lang="AR-SA"><span b="" zar="">بیش</span></span><span lang="AR-SA"><span b="" zar=""><span style="color: black;"></span></span></span><span lang="AR-SA"><span b="" zar="">ترین خشونت علیه پرستاران خشونت کلامی (85/3 درصد) بود. هم</span></span><span lang="AR-SA"><span b="" zar=""><span style="color: black;"></span></span></span><span lang="AR-SA"><span b="" zar="">چنین بیش</span></span><span lang="AR-SA"><span b="" zar=""><span style="color: black;"></span></span></span><span lang="AR-SA"><span b="" zar="">ترین <span style="color: black;">عامل ایجاد خشونت</span> در همه انواع خشونت</span></span><span lang="AR-SA"><span b="" zar=""><span style="color: black;"></span></span></span><span lang="AR-SA"><span b="" zar="">ها، فرد بیمار ذکرشد. میانگین نمره مهارت</span></span><span lang="AR-SA"><span b="" zar=""><span style="color: black;"></span></span></span><span lang="AR-SA"><span b="" zar="">های ارتباطی پرستاران اورژانس در کل، نمره 58/13 به</span></span><span lang="AR-SA"><span b="" zar=""><span style="color: black;"></span></span></span><span lang="AR-SA"><span b="" zar="">دست آمد که بیانگر مهارت</span></span><span lang="AR-SA"><span b="" zar=""><span style="color: black;"></span></span></span><span lang="AR-SA"><span b="" zar="">های ارتباطی متوسط پرستاران می</span></span><span lang="AR-SA"><span b="" zar=""><span style="color: black;"></span></span></span><span lang="AR-SA"><span b="" zar="">باشد. هم</span></span><span lang="AR-SA"><span b="" zar=""><span style="color: black;"></span></span></span><span lang="AR-SA"><span b="" zar="">چنین نتایج نشان داد، بین مهارت</span></span><span lang="AR-SA"><span b="" zar=""><span style="color: black;"></span></span></span><span lang="AR-SA"><span b="" zar="">های ارتباطی و بروز خشونت ارتباط آماری معنی</span></span><span lang="AR-SA"><span b="" zar=""><span style="color: black;"></span></span></span><span lang="AR-SA"><span b="" zar="">داری وجود نداشت (</span></span><span lang="FA"><span b="" zar="">0/85=</span></span><span dir="LTR">P</span><span lang="FA"><span b="" zar="">)</span></span><span lang="AR-SA"><span b="" zar="">.</span></span><span lang="FA"><span b="" zar=""><span style="color:black"></span></span></span></span></span></span><br>
<span style="direction: rtl;"><span style="unicode-bidi: embed;"><span new="" roman="" times=""><span lang="AR-SA"><span b="" koodak=""><span style="color: black;"><span style="letter-spacing: -0.2pt;">استنتاج:</span></span></span></span> <span lang="AR-SA"><span b="" zar="">اگر چه میان مهارت</span></span><span lang="AR-SA"><span b="" zar=""><span style="color: black;"></span></span></span><span lang="AR-SA"><span b="" zar="">های ارتباطی پرستاران اورژانس و بروز خشونت علیه آنان رابطه معنی</span></span><span lang="AR-SA"><span b="" zar=""><span style="color: black;"></span></span></span><span lang="AR-SA"><span b="" zar="">داری وجود نداشت ولی به نظر می</span></span><span lang="AR-SA"><span b="" zar=""><span style="color: black;"></span></span></span><span lang="AR-SA"><span b="" zar="">رسد افزایش مهارت</span></span><span lang="AR-SA"><span b="" zar=""><span style="color: black;"></span></span></span><span lang="AR-SA"><span b="" zar="">های ارتباطی پرستاران باید مورد توجه مدیران قرار گیرد.</span></span><span lang="AR-SA"><span b="" zar=""><span style="color: black;"><span style="letter-spacing:-.2pt"></span></span></span></span></span></span></span><br>
</span></span>
<span style="font-size:12pt"><span style="line-height:150%"><span new="" roman="" style="font-family:" times=""><b><span style="font-size:10.0pt"><span style="line-height:150%"><span arial="" style="font-family:"><span style="letter-spacing:-.2pt">Background and purpose:</span></span></span></span></b> <span style="font-size:10.0pt"><span style="line-height:150%">Violence against nurses is a growing global problem in all countries such as Iran. Due to the importance of this issue, this study was performed to investigate<b> </b>the relationship between the communication skills of nurses and the violence they experience in emergency departments at Mazandaran University of Medical Sciences.</span></span></span></span></span><br>
<span style="font-size:12pt"><span style="text-justify:kashida"><span style="text-kashida:0%"><span style="line-height:150%"><span style="text-autospace:none"><span new="" roman="" style="font-family:" times=""><b><span style="font-size:10.0pt"><span style="line-height:150%"><span arial="" style="font-family:">Materials and methods:</span></span></span></b><b> </b><span style="font-size:10.0pt"><span style="line-height:150%">This descriptive-analytical study was performed in 224 nurses in Mazandaran province in 2019. The samples were selected via census. Workplace violence in the health sector questionnaire and Burton G. E questionnaire were used to evaluate nurse’s communication skills, respectively. Data were analyzed in SPSS V25.</span></span></span></span></span></span></span></span><br>
<span style="font-size:12pt"><span style="line-height:150%"><span new="" roman="" style="font-family:" times=""><b><span style="font-size:10.0pt"><span style="line-height:150%"><span arial="" style="font-family:">Results:</span></span></span></b><b> </b><span style="font-size:10.0pt"><span style="line-height:150%">Verbal violence was the most frequent form of violence against nurses (85.3%) and patients were the main source of violence. In this study, the mean score for nurses’ communication skills was 58.13 that indicated moderate levels of communication skills. The study showed no significant relationship between nurses’ communication skills and the incidence of violence (P=0.85).</span></span></span></span></span><br>
<span style="font-size:12pt"><span style="line-height:150%"><span style="vertical-align:top"><span new="" roman="" style="font-family:" times=""><b><span style="font-size:10.0pt"><span style="line-height:150%"><span arial="" style="font-family:">Conclusion:</span></span></span></b><span style="font-size:10.0pt"><span style="line-height:150%"> Although there was no significant relationship between emergency nurses’ communication skills and incidence of violence against them, enhancing their communication skills should be considered by managers.<i></i></span></span></span></span></span></span><br>
خشونت, مهارتهای ارتباطی, اورژانس, پرستاران
violence, communication skills, emergency, nurse
73
79
http://jmums.mazums.ac.ir/browse.php?a_code=A-10-161-8&slc_lang=fa&sid=1
Alireza
Lameh Joybari
علیرضا
لامع جویباری
alireza.lameh659@gmail.com